Help Center

Clients can book online from your public page at taperfy.co/yourname, or from your shop page if you are on a shop plan. They pick a service and time slot, then confirm. If you require a deposit, they pay it during checkout. You get a notification and the appointment shows on your calendar right away.

You can add them yourself or let them book on their phone. To add a walk-in yourself, open your calendar, tap +, and enter the client name, service, and time. No deposit is required for bookings you create manually. For clients at the chair, download your shop QR code from Settings, then Shop, and display it in your shop. Clients scan it, choose a service and time on their phone, and confirm like any other online booking.

Yes. When you manually add an appointment from the calendar, Taperfy automatically sends the client a confirmation. If they have a Taperfy account, they get an email and SMS. If you have their email on file but no account, they get an email with the booking details. If you only have their phone number, they get an SMS with a link to view and cancel their appointment without needing to create an account.

On the calendar, press and hold any appointment card to drag it to a new time slot. You can also move it to a different day using the week strip at the top. The client is notified automatically by email.

Yes, on the Studio plan. When you add an appointment from your calendar, enable the deposit link option. Taperfy sends the client a secure payment link by SMS. They tap it, pay the deposit from any phone browser, and the booking is confirmed automatically. No app download needed on their end. You get a notification the moment they pay.

Yes. Go to Settings, then Availability, and add a blocked time override for the day you want to block. You can block the whole day or a specific time range. Clients will not be able to book during blocked periods.

Tapping "Complete appointment" marks the service as done and lets you record what you collected from the client (amount and payment method). This feeds into your earnings report so you always know where your money is coming from.

Go to Settings, then Services, and edit any service. You can set the deposit as a fixed dollar amount or a percentage of the price. Clients pay the deposit when they book online, including through your shop QR code. Walk-in appointments you add manually on the calendar do not require a deposit.

Deposits are held in your connected Stripe account and paid out to your bank automatically. You need to connect your bank account under Settings, then Payments, to receive payouts. Taperfy takes a small platform fee per deposit, and standard Stripe card processing fees apply.

The appointment is marked no-show and the client's no-show count increases on their profile. If the service had a "charge on no-show" policy enabled, the held deposit is captured and paid out to you. Otherwise the deposit hold is released back to the client.

The appointment is marked cancelled and the client is notified by email. If a deposit was collected, it is fully refunded to the client's card within 5 to 10 business days depending on their bank.

When you add a phone booking on the Studio plan and enable the deposit option, Taperfy sends the client a one-time payment link by SMS. The link takes them to a secure page where they enter their card details and pay the deposit. Once paid, the booking is confirmed and you both get a notification. The link expires after 24 hours. If the client does not pay in time, the slot is released and you are notified.

When a client is flagged, Taperfy automatically adds a 50% deposit to any service they book with you, even if that service has no deposit set. You do not need to change your service settings. The deposit follows your usual cancellation and no-show policy.

Go to Settings, then Cancellation policy. You can set how many hours in advance a client can cancel for free, and choose what happens to the deposit if they cancel late. Options include keeping the deposit or refunding it regardless.

Yes. Clients with a Taperfy account can cancel from their My bookings page or the link in their confirmation email. Clients without an account who booked as a guest can cancel from the link in their confirmation email. Walk-in clients who only gave a phone number can cancel from the link sent in their SMS confirmation. In all cases, your cancellation policy determines whether they get a refund.

Go to Settings, then Services. Tap any service to edit the name, price, duration, deposit amount and description. Tap the + button to add a new service. Changes take effect immediately for new bookings.

Go to Settings, then Availability. Enable the days you work and set your start and end times. Clients can only book slots within your working hours. You can also add buffer time between appointments to give yourself a break.

Buffer time is a gap added after each appointment before the next one can be booked. For example, a 15-minute buffer after a 45-minute haircut means the next available slot starts 60 minutes after the previous one began. Set it per service under Settings, then Services.

Go to Settings, then Payments, and tap "Connect bank account". You will be taken through Stripe's secure onboarding to add your bank details. Once approved, deposits start flowing to your bank automatically.

Stripe sends payouts to your bank on a rolling basis, typically within 2 business days of a deposit being captured. You can track each payout under the Earnings tab in your dashboard.

Yes. When you complete an appointment, you can log the amount collected and select the payment method: debit, cash, e-transfer or other. This is recorded in your earnings history so you have a full picture of your income.

Go to Settings, then Billing to see your current plan. Free includes unlimited services, online booking, discovery, add-ons, and email reminders. Pro ($15.99/mo) adds deposits, earnings dashboard, client flagging, and SMS reminders. Studio ($12.99/seat/mo) is for teams and adds phone booking with deposit links, team management, and aggregate reporting.

Yes. All plans are month-to-month with no contracts. Cancel anytime from Settings, then Billing. Your plan stays active until the end of the billing period you already paid for.

Go to Settings and tap Edit profile to update your display name, bio and photo. To change your login email or phone number, contact support at support@taperfy.co since these are tied to your authentication.

Email us at support@taperfy.co and we typically respond within one business day. For urgent issues, include your booking reference or barber profile link so we can look things up quickly.

Find a barber through the discovery page or by visiting their direct link at taperfy.co/theirname. Pick a service, choose a date and time that works for you, and confirm. If the barber requires a deposit for that service, you will pay it during checkout. You will get a confirmation email and SMS right away.

Yes. You can book as a guest using just your name, email, and phone number. Guest bookings receive the same confirmation and reminders. Creating an account lets you manage all your bookings in one place and saves your details for future bookings.

If you have a Taperfy account, go to My bookings and tap the appointment you want to change. You can cancel from there. To reschedule, cancel and rebook at a new time. If you booked as a guest, use the manage link in your confirmation email or SMS. Whether you get a refund on any deposit depends on the barber's cancellation policy.

Each barber sets their own cancellation window. The policy is shown on the booking confirmation page and in your confirmation email. Cancelling within the window may result in the deposit being kept by the barber.

Yes. Taperfy sends an email reminder 24 hours before your appointment and an SMS reminder a few hours before. Make sure your phone number is up to date on your account so you receive them.

Some barbers require a small deposit to reserve your slot. This protects their time in case of no-shows. The deposit is applied toward the cost of your service, so you are not paying extra, just paying part of the total upfront.

Deposits are paid by credit or debit card through Stripe's secure checkout. The remaining balance for your service is paid directly to the barber at the time of your appointment, using whatever method they accept (cash, e-transfer, card, etc.).

If you cancel within the barber's free cancellation window, the deposit is fully refunded to your card within 5 to 10 business days depending on your bank. If you cancel late or do not show up, the barber's policy determines whether you are refunded.

If you miss your appointment without cancelling, the barber may mark you as a no-show. If the service had a no-show charge enabled, the deposit held on your card will be captured and sent to the barber. Future bookings with that barber may require a deposit even for services that normally do not.

Go to Account and tap any field to edit it. For changes to your login email or phone number, contact us at support@taperfy.co since these are tied to your authentication.

Go to Account, then Payment methods. You can add a new card or remove an existing one from that page. Your payment methods are stored securely by Stripe and are never stored on Taperfy's servers.

Yes. Email support@taperfy.co with the subject "Delete my account" and we will permanently remove your account and associated data within 30 days. Any upcoming appointments will still be visible to the barber until they are completed or cancelled.

The discovery page shows independent barbers in your city. You can filter by service type and location. Each listing shows the barber's services, pricing, and real-time availability so you can book directly without calling ahead.

No. Taperfy only works with barbers who have signed up and set up their profile. If you know a barber you love, you can suggest they join at taperfy.co.